<aside> <img src="/icons/info-alternate_blue.svg" alt="/icons/info-alternate_blue.svg" width="40px" /> Setting a secure password is important to help ensure your account stays safe and protected. Your password is stored in an encrypted format.

ECHO employees cannot view your password, and **we will never ask you for your password or one-time-password (**OTP is a 6-digit code).

If you are contacted by a person asking for your iECHO password or OTP, please contact iECHO support immediately at [email protected].

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There are two ways to reset your password:

🔹 If you forgot your password:

  1. On the login page, select Continue with Email.

  2. Enter your registered email and click Continue.

  3. Click on Forgot Password?

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  4. Enter your registered email and click Send Reset Link

  5. Check your registered email inbox for the next steps and click on Reset Password button

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  1. Click Reset Password to confirm and log in using your new password

🔹 If you know your password but want to change it:

  1. Go to your Profile dropdown menu.

  2. Click on Edit Profile.

  3. Navigate to Settings and go to Change Password.

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  4. Enter your current password.

  5. Create and confirm your new password.

  6. Click Change Password to save.