Got questions? You’re in the right place! Our FAQ section answers some of the most frequently asked queries. If you need any further information or support, we’re just an email away.

Q1. I am unable to login to my account

1. Check if you’ve received an invite from your Hub or sign up to create an account.
2. Verify that your registered email or phone number is correctly entered.
3. If you’re still unable to log in, reset your password.

Q2. Unable to receive OTP

1. Verify that the email or mobile number is entered correctly.
2. Check the mobile network for SMS and OTPs or internet connection for email OTPs.
3. Wait for 5 seconds and click "Resend OTP."

Q3. What is the time zone?

1. iECHO automatically detects local time zones and adjusts session timings and notifications.
2. To change your time zone, click on the drop-down menu below your name on the top right corner of the screen.
3. Click “Edit Profile”.

Q4. . How can we get CME or CEU points