What is the new iECHO platform?

iECHO is Project ECHO’s technology platform that allows ECHO Partners (Hubs and Superhubs) to set up, manage, and report on their ECHO programs. This platform is available for all ECHO partners for free and empowers them to achieve their mission with speed, scale, quality, and at a low cost.

iECHO also enables participants from across the global ECHO community to connect, share, and discover other publicly available ECHO programs and experts.

How do I get access to iECHO?

Starting in 2023, we have rolled out iECHO in a phased approach based on geography.

If your ECHO program markets to a global audience, contact [email protected] to discuss a timeline.

Region Rollout Status Notes
🇺🇸 U.S. In progress If you are a newly signed ECHO Hub, you will be trained and onboarded onto iECHO after you have attended Partner Launch Training.
If you are an existing ECHO Hub and have not yet been onboarded to iECHO, please contact your Support Manager or mailto:[email protected] to make arrangements.
🌎 Latin America In progress Most partners are onboarded to iECHO.For our ECHO partners in Latin America, please contact [email protected]
or [email protected] to schedule a personalized iECHO training or to register for one of our iECHO trainings.

Para nuestros socios de ECHO en América Latina, si desean agendar una capacitación de iECHO personalizada o asistir a una de nuestras capacitaciones, por favor, contáctenos por correo electrónico a [email protected].

Para nossos parceiros ECHO na América Latina que desejem agendar um treinamento da plataforma iECHO personalizado, nos envie uma mensagem no e-mail [email protected]. | | 🌍 Africa | Completed | Rollout complete for new and existing partners. | | 🇮🇳 India | Completed | Rollout complete for new and existing partners. | | 🇨🇦 🇪🇺 🌏  Rest of the world | Q3 2024 | Rollout is estimated to begin late 2024 subject to data privacy and other legal clearances |

How many people can join a program session?

500 participants can join a session. If you need to invite more participants, please follow the instructions from this help centre article.

What communication tools are available in iECHO?

The iECHO platform can send emails, including automated session reminders at a schedule of your choice, announcements and few other emails too. Currently, hub teams are able to schedule a reminder for 30/45/60 minutes before session start time.

Hubs can also create Announcements and send Quick Emails to communicate with their participants.

What kinds of activities does iECHO automate for partners?

Session reminders, attendance reporting, issuing certificates, program data (available through dashboards) as well as assessments and feedback surveys are available in the new iECHO platform.

Please note that the criteria for issuance of certificates is decided by the hub. You may issue certificates for attendance, participation, case presentation and other activities.

Are automated session reminders available?

Yes, iECHO will send a reminder 30 minutes before the session is scheduled to start. Hub team could change this to 45 or 60 minutes as well.

Can I change the reminder time?

Yes, please follow the instructions here to set a reminder occurence.