iECHO enables Hubs to download reports with the Quick Email Reports feature, offering insights into email performance, including delivery success, failures, and sender details. The reports will also include reasons for email delivery failures, helping Hubs optimize future communication.

The list displays the latest 10 entries of Quick Emails sent to Participants.

Here’s how you can access this report:

• Navigate to your iECHO Homepage.
• Navigate to Programs page by clicking on View more .
• Select the Program for which you want to see the Quick Email Report for a particular Participant Group.
• Select the Participant Group for which you want to download the data.
• Go to Reports.
• Select Quick Email Report button, next to Session Reports.
• Choose from the list based on the Subject line, Sender, or Date.
• Use the download icon for a CSV report.

Understanding Reports

• Bounce (Permanent): The email could not be delivered due to a permanent issue (e.g., invalid recipient address). The email will not be retried.

• Bounce (Transient): The email delivery failed temporarily due to issues like server downtime or mailbox being full. It will be retried for a certain period.

• InProgress: The email is still in the process of being delivered; no final status is determined yet. | | Sent Date | Email sent date |