Welcome, ECHO Hub! 🤗

This is your one-stop destination for iECHO resources and support! Find everything you need, including:

• Profile Management

• **Security & Legal Compliance for iECHO platform**

• Organization Management

• Data Exports for your ECHO programs

• System Integration

• Program & Participants Management

• Training Resources & Video Guides for using iECHO platform

• Session Management

• Troubleshooting Guidelines

• Latest Updates to iECHO : August/September 2024

If you can't find what you're looking for or need further assistance, please use the iECHO chat feature or email us at **[email protected].**

<aside> 💡 📹 iECHO Overview for ECHO Hubs (English, closed captions available)

Enhance your understanding of iECHO through this detailed overview delivered by our Chief Technology Officer, Kartik Dhar. This video highlights the key features & benefits for our Hubs, ECHO Participants & the entire ECHO community.

https://www.youtube.com/watch?v=Ol-7LyfZv94

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Profile Management

Sign up & Login to iECHO

Update Your Profile

Setting your language preferences

Accessing your certificates

Badges on iECHO

Managing Communication Settings

Unsubscribe Promotional Emails from iECHO

Organization Management

Editing Your Hub Information

Managing your Hub team members

Managing Admin Permissions

Inviting Participants to Public/ Private programs

ECHO Stories and News

Program & Participants Management

Programs - Creation and Editing

Creating Participant Group(s)

Creating a Participant Group Schedule

Participant Group Settings

Communicating with your Participants

Edit Participants’ Professional Details

How to Remove a Participant from a Participant Group

Discussions Forum: Foster collaboration & knowledge sharing

How to filter Active Participant list

How to Upload Content

Accessing Content

Issuing Certificates to Participants

Discover Public Programs on iECHO

System and Integration

Technical Requirements

Accessibility Support: Devices

Accessibility Support: Languages

iECHO Video Conferencing Integration: Custom Solutions

Conducting Zoom Webinars through iECHO

Handling time zones with iECHO

Project ECHO Taxonomy Addition & Edit Requests

Compliance & Security

How your data is secured

Copyright Policy

Privacy Policy

Terms of Use

Network Firewalls and iECHO: Key Information and Tips

Data Exports

All Programs Data - (Organization level CSV Export)

Participants Data (Participant group level CSV export)

Session-wise data (Individual session CSV Export)

Viewing Program Data Dashboard

Session Management

Starting an ECHO session

Videoconferencing etiquette & best practices

Integrating Calendar for iECHO Sessions

Conducting Live Polls/Quizzes during a session

How to add a Case presenter

How to Invite a Subject Matter Expert

Conducting Session Feedback

Inviting Guest Participants (Public Programs)

Conducting Assessments & Other Surveys

Guidelines for Email Messaging

Quick Access for Immediate Sessions

Training Resources

Benefits of using iECHO

Frequently Asked Questions (FAQs) for the new iECHO Platform

Video Tutorials for using iECHO

<aside> 📌 Periodically, we roll out new and/or improved features to the iECHO platform. All registered users get an email notifying them of relevant updates or new features. We recommend trying out the new features and sharing your feedback with us at [email protected].

****🆕 Latest Updates : August - September 2024

1. Design certificate headers and footers, complete with logos and signatures, using the built-in editor.
2. **Edit Participant Details:** Easily edit participant location, institute/workplace and credentials, ensuring accurate reporting data.
3. **Invite Guest Participants for Public Programs:** For Public programs, Hubs can now allow Guest participants to join a session without needing to register on iECHO.They can be invited up to 60 minutes before session start time. Guests will receive a unique link to join the session, on their email which will also track their attendance.
4. **Enhanced Content Management:** Search, apply Filter and Sort content files within a Participant Group, basis Session date, Type of content, Author & more.

Enhancements & Fixes

• The session attendance report now includes the duration for all participants who join using the Me+Others option.

Learn More›

• For Public Programs with multiple Participant Groups, Participants can choose from a drop-down list to select and join a specific Participant Group.

Read More›

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Troubleshooting guidelines

<aside> 🆘 Having trouble with iECHO? Our guide provides quick fixes for common issues like signup, login, profile completion, team management, program management, content upload, session attendance, and form creation.

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<aside> ©️ Project ECHO and iECHO are registered trademarks of the University of New Mexico.

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