Got questions? You are in the right place! This section answers some of the most frequently asked queries. If you need any further information or support, email us at support@iecho.org.

Q1. I am unable to login to my account

1. Verify your email or phone number is registered and correctly entered.
2. If you’re new to iECHO, sign up to create an account.
3. Reset your password if you’re unable to log in.

Q2. Unable to receive OTP

1. Verify your email or phone number is registered and correctly entered.
2. Check the mobile network for SMS and OTPs or internet connection for email OTPs.
3. Wait for 5 seconds and click "Resend OTP."

Q3. What is the time zone?

iECHO detects your device's time zone for session timings and notifications. Programs may follow a different time zone, which could affect session times.

To update your time zone:

1. Click the drop-down menu below your name (top-right).
2. Select Edit Profile.

iECHO adjusts for Daylight Saving Time (DST). However, since some programs may follow different DST rules, it’s recommended for Hub teams to keep time zone variations in mind and schedule sessions accordingly.