iECHO provides robust video conferencing support to enhance your virtual sessions, offering seamless integration options tailored to your needs. By default, iECHO supports Zoom as its built-in video conferencing solution. For users requiring specific functionalities or custom setups, iECHO also supports custom video conferencing integrations. However, we recommend using the built-in Zoom integration for the most effective and streamlined experience.

<aside> <img src="/icons/info-alternate_red.svg" alt="/icons/info-alternate_red.svg" width="40px" /> Note: The default limit to invite participants to a Participant Group is 450. However, you could increase the invite limit upon request. Read More on how to add custom link.

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Custom Meetings on iECHO is designed for a select group of participants, this format allows for in-depth discussions and personalized interaction with expert panelists. The sessions are typically interactive, with real-time discussions, Q&A, and the ability for participants to use the chat function to ask questions and share insights. Example: CME (Continuing Medical Education)

If you wish to conduct such programs, please share the following details (at least) 3 working days prior to the sending the invitations to [email protected]:

• Name of the Hub (As on iECHO)
• Name of the Program and Participant Group
• Name of the Session.
• Date & Time of Session.
• Participant Group URL
• Number of Participants to be invited (in case you wish to invite more than 450)

Custom Webinar on iECHO offers mass dissemination, designed to reach a large audience through a single, impactful session. Featuring expert panelists, such as for national-level training, the webinar utilizes robust videoconferencing tools to handle high participant numbers. The format is typically one-way, with experts presenting key information, while participants can engage by using the chat function for questions and comments. With flexible scheduling and on-demand access, it ensures broad and effective dissemination of important content.

****If you wish to conduct webinars on iECHO, please share the details (at least) 7 working days prior to the session at [email protected] and our team will work to enable this functionality for you. Once enabled, the support team will notify you.

<aside> 🆘 Important:

If you use your own videoconferencing link from platforms like Google Meet or Microsoft Teams due to regional restrictions or other reasons, participants can join the session by logging into the iECHO platform with their registered credentials.

However, please note the following:

• Testing: Test the videoconferencing link and functionality ahead of the session to ensure everything is working correctly.
• Security: Verify that your videoconferencing system has adequate security measures in place, as iECHO cannot address security issues related to third-party systems.
• User Access: Confirm that all participants have the necessary access and permissions to join the session through your chosen videoconferencing platform.
• Session Start: iECHO can’t start the session for you; please ensure the session is initiated through the chosen videoconferencing platform.
• Attendance Tracking: The session attendance report will not record the duration of participants' attendance.
• Attendance Accuracy for External Joiners : In cases where participants join from outside the platform (such as not using the 'Join session' button on the account page or via the session reminder email link), iECHO may not accurately capture attendance, leading to potential data discrepancies. Therefore, please avoid sharing direct videoconferencing links to ensure accurate attendance tracking.
• System Downtime: iECHO is not liable if the selected videoconferencing system experiences downtime. We are only responsible for the default videoconferencing system we provide.
• Troubleshooting: iECHO team will not be able to assist with troubleshooting issues or provide technical support that arise during the session; please address any problems directly with the videoconferencing provider. </aside>

Here’s how you can add custom video-conferencing:

• Navigate to your iECHO Homepage.
• Navigate to Programs page by clicking on View more .
• Select the Program for which Participant Group video conferencing link needs to be integrated.
• Select the participant group where you want to add custom videoconferencing link.
• Select Settings on the top right.
• Select the Platform Name from the list:

1. Zoom Custom
2. Zoom Webinar
3. Google Meet.
4. Telegram.
5. Microsoft Teams.