๐Ÿ‘‹Welcome to the iECHO Help Center for ECHO Participants.

Explore tools, tips, and support tailored to help you make the most of your iECHO journey as a participant.

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๐ŸŽฌ New to iECHO? Letโ€™s get you started the easy way!

Watch the iECHO Overview for ECHO Participants (English) and unlock the tools, tips, and tricks to make your learning journey smooth, engaging, and impactful.

๐ŸŒ Prefer another language? Dive into the video in:

Vietnamese | French | Spanish

https://www.youtube.com/watch?v=sXpHvsFchoY

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๐Ÿ”Ž Search for answers: Use the search box above to find help articles by keyword.

๐Ÿ“˜ Visit the FAQs: Find quick solutions to common platform questions.

๐Ÿ’ฌ Need support?: Use the chat icon in the bottom-right corner of iECHO for live assistance, or email [email protected].

๐Ÿ“Œ To help the team respond faster, include your:

โ€ข Organization name

โ€ข Program name

โ€ข URL of the relevant page

For example, if youโ€™re facing an issue in a participant group, go to that group page and copy the link from your browserโ€™s address bar. Sample: https://iecho.org/Organization/ORG1621832924159H7H6TSYVFE/**batch/BCH17271708805748JT2UMSB64**

๐Ÿ› ๏ธ Read Troubleshooting Guidelines: Step-by-step help for resolving known issues.

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<aside> ๐Ÿ“Œ Periodically, we roll out new and/or improved features to the iECHO platform. All registered users get an email notifying them of relevant updates or new features. We recommend trying out the new features and sharing your feedback with us at [email protected].

๐Ÿ†• **Latest Updates : June 2025

  1. Improved mobile experience for Discussions:** Conversations and announcements are now easier to use on mobile devices and readily available on the home screen. Read More

2. Explore Organizations and Programs that match your interests Easily search and register for programs based on your focus area. Use filters to find exactly what you need. Learn More

3. Improved Homepage experience Explore featured programs, experience better navigation and optimized announcement view.

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<aside> ยฉ๏ธ Project ECHO and iECHO are registered trademarks of the University of New Mexico.

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