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Welcome, ECHO Participant! 🤗

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This is the Help Centre and your one-stop destination for iECHO resources and support! Access all the tools, resources, and support you need to enhance your iECHO experience across the following:

Profile Management

Compliance & Security

Program Support

Session Support

System and Integration

Training Resources

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Explore our FAQs for quick answers. If you still need assistance, our iECHO support team is happy to help at [email protected].

(FAQs)Frequently Asked Questions

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📹 Watch iECHO Overview for ECHO Participants (English) training video for an effortless learning journey.

The video is also available in Vietnamese, French & Spanish.

https://www.youtube.com/watch?v=sXpHvsFchoY

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Profile Management

Update Your Profile

Setting your language preferences

Accessing your Certificates

Badges on iECHO

Managing Communications Settings

Unsubscribe to Promotional Emails from iECHO

Delete your iECHO Account

Reset your Password

Program Support

Public & Private Programs

Explore Public Programs & Organizations

Accessing Program Content

Opt out of a Participant Group

ECHO Stories and Updates

System and Integration

Technical Requirements

Accessibility Support: Devices

Accessibility Support: Languages

Project ECHO Taxonomy Addition & Edit Requests

Compliance & Security

How your data is secured

Network Firewalls and iECHO: Key Information and Tips

Session Support

Joining an ECHO session

Submitting a case presentation

How to Submit Feedback

Submitting Assessments and other Surveys

Interact in the Discussion Forum

Adding ECHO session to your calendar schedule

Training Resources

Videoconferencing etiquette & best practices

Video Tutorials for using iECHO

Benefits of Registering in iECHO

<aside> 📌 Periodically, we roll out new and/or improved features to the iECHO platform. All registered users get an email notifying them of relevant updates or new features. We recommend trying out the new features and sharing your feedback with us at [email protected].

🆕 **Latest Updates : June 2025

Improved mobile experience for Discussions:** Conversations and announcements are now easier to use on mobile devices and readily available on the home screen. Read More

2. Explore Hubs and Programs that match your interests Easily search and register for programs based on your focus area. Use filters to find exactly what you need. Learn More

3. Improved Homepage experience Explore featured programs, experience better navigation and optimized announcement view.

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Troubleshooting Guidelines

Having trouble using iECHO? Check this guide for common issues:

Sign Up and Login
Joining Session (Participant)